For example, some businesses may make it a priority to respond to every single review they get, while others focus on reviews that contain specific elements, like a complaint or request. Click the 'Send' icon on the upper right-hand corner.ĭepending on your individual business needs, the way you choose to manage your Google Reviews may be different.A list of your recent reviews will come up.On the bottom navigation bar, click 'Customers.'.On your mobile device, open the Google My Business app.How to Respond to Google Reviews From a Mobile Device: How to Reply to Google Reviews from a Desktop Below we'll outline the steps to responding to Google Reviews on both mobile and desktop. A message box will open for you to write your response.īefore starting, it would be wise to set up Google My Business notifications, so anytime a new customer review is posted, you receive a notification.

Sign in to Google My Business by going to.Featured Resource: 20 Free Review Response Templates You can use the templates below to respond to Google reviews quickly and effectively. Responding to reviews can be time-consuming, difficult, and flat-out awkward, but luckily, you don’t have to start from scratch. If you wait weeks and months before responding, there’s a good chance your customer will have forgotten they left that review in the first place. Google itself has disclosed that responding to reviews - good or bad - increases your ratings. The reviews on your Google My Business profile can have a big impact on you finding new customers. When your potential customers use this huge source of information to start researching products and services, business listings appear - along with recent customer reviews with starred ratings and comments.Īccording to BrightLocal, 79% of consumers trust online reviews as much as personal recommendations. Responding to Google reviews is incredibly important, given that Google is the world's most popular search engine.

You can either respond to Google reviews via your desktop or a mobile device through your Google My Business account. As a business owner, you have the ability to respond to Google reviews and actually engage with your customers.